If a customer is unable to attend a concert without the support of a PA, we will provide an additional PA ticket at a discounted rate of 50%.
Please note, all attendees aged 16 or under must be accompanied by a paying adult aged 18 or over at all times, regardless of their Personal Assistance requirements. If an attendee aged 16 or under requires further assistance above and beyond their paying adult supervisor, they may be entitled to apply for a discounted PA ticket.
PA ticket applications are assessed on a case by case basis. To apply for our Access Scheme, first purchase a standard ticket. Once you have purchased your ticket, we ask you to complete and submit an access requirements application form which seeks information regarding your requirements at the event. Along with this, we ask for supporting documentation for validation of your request.
This ticket can only be approved by the Administrative team. Please do not buy a ticket for your PA as this will not be refunded.
The PA ticket is provided on the expectation that your PA is willing and able to assist you throughout your visit, and would be available and able to help you in the event of an emergency evacuation.